Frequently Asked Questions
WHOLESALE · CUSTOM · GIFTING
Yes. We work with retailers, cafés, hospitality businesses, and other partners interested in LANSTEA products. Please email us at contact@lanstea.comwith a little information about your business and what you are looking for, and our team will get back to you.
Yes, selected private-label and custom tea projects may be available depending on the product, quantity, and project requirements. Send your idea to contact@lanstea.com, and we’ll let you know what may be possible.
Yes. We can help with tea gifts for teams, clients, events, and special occasions. Email contact@lanstea.com with your estimated quantity, timeline, and any customization requirements.
OUR TEA
Not all LANSTEA teas are certified organic — and for many of our small-producer teas, certification was never part of how they were originally grown or sold.
Much of the Chinese tea we source comes from small family farms and producers who have traditionally focused on their local or domestic market rather than export. International organic certification can require significant cost, documentation, and ongoing compliance, which is often unrealistic for producers working at a small scale.
For LANSTEA, the absence of an international organic certificate does not automatically disqualify a tea. We look more broadly at where the tea comes from, how it is produced, the producer behind it, its processing, and the quality of the finished cup.
In some cases, our role is simply to give an exceptional small producer access to a market they were never originally producing for.
Where a product does carry recognized organic certification, we state it clearly on the individual product page. Our Organic Matcha, for example, is certified under multiple organic standards.
For teas without organic certification, we do not describe them as certified organic. Instead, we focus on transparent origin, careful sourcing, and the actual character of the tea.
Keep the tea away from direct heat and sun, best kept in a cool location.
Our teas come in an eco-friendly paper canister—simply close the lid tightly after each use to preserve aroma and freshness.
When stored properly, opened tea can maintain excellent quality for at least one year.
Unopened canisters can be stored for up to three years without issue.
Start with the way you like to drink tea.
For a smooth powdered tea ritual, explore our Matcha collection. For whole-leaf brewing, explore our Loose-leaf teas by tea type and flavor profile.
Each product page includes tasting notes and preparation guidance to make choosing easier.
Absolutely. You do not need special equipment or extensive tea knowledge to enjoy good tea.
Each product page includes simple preparation guidance, and many of our teas can be adjusted easily to your own taste by changing the amount of tea, water temperature, or steeping time.
Preparation varies by product, so we recommend following the brewing guide on each individual product page.
Tea is flexible by nature. Feel free to adjust the amount of tea, water temperature, and steeping time until the cup tastes right to you.
SHIPPING
Yes. We offer free Standard Shipping on orders over $80 to the contiguous United States.
We currently only ship within the U.S., but we hope to ship internationally soon!
If you have a special request or wish to discuss international partnerships,
please reach out to us at contact@lanstea.com — we’re happy to explore possibilities.
Our current estimated shipping times are:
Standard Shipping: 5–10 business days
Express Shipping: 3–5 business days
Delivery estimates may vary depending on destination, carrier conditions, holidays, or other circumstances outside our control.
We currently ship within the United States.
For international business inquiries, wholesale opportunities, or special requests, please contact contact@lanstea.com.
Please contact us at contact@lanstea.com.as soon as possible.
If your order has not yet shipped, we will do our best to update the address. Once an order has been handed to the carrier, we may no longer be able to make changes.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be resent.


