-Returns of Items in Good Condition -

We do not accept returns of items that are in good condition. Our return policy applies only to products with manufacturer defects. If your item was damaged in shipping, please refer to our Shipping Policy.

Please note: We cannot accept returns of tea in any state, as they are considered a “food item”.

- Minor Manufacturer Defects -

If you discover a minor manufacturer defect (glaze imperfections, package misprint, etc.) in your purchased item, we may issue store gift cards at our discretion as compensation for the issue.

In the event of a major manufacturer defect (chips, cracks, open tea packages), we will replace the item(s) at our expense. We may request the defective item to be shipped back to us, but the return shipping cost will be covered by Lanstea.

To initiate the process, please email our team at support@lanstea.com and include pictures that clearly showcase the issue.

- Conditions for Refunds or Returns -

Full refunds will include any payment collected by Lanstea (order amount, shipping, and tax). Any monetary amount collected by outside entities (customs tax, import fees, etc.) is not included.

Items in good condition (the condition stated in the item description) are not eligible for returns.

Products damaged due to customer misuse or improper care are not eligible for returns.

Returns must be initiated within 30 days of receiving the product.

- Returned Packages -

If the shipment is returned to sender and we are able to confirm the items are undamaged, we are happy to resend the items to you for just the cost of shipping. If you would prefer the shipment to be refunded and the return is made within 90 days of the original shipping date, we can refund the order amount minus the cost of shipping.

Any order returned past 90 days from the original shipping date will be given a store credit minus the cost of shipping.

Feel free to reach out to our support team at support@lanstea.com with any questions.

Customer Support hours: M–F 9AM–5PM EST. Emails are answered in the order they are received.

Note: This return policy is subject to change without notice. Please refer to our website for the most up-to-date information.